Where Did You Purchase Your Product?

This is an important question because products purchased from online vendors such as Amazon, Home Depot, Wayfair, Lowes, and Walmart must be returned through the vendor you originally purchased from. We do not have the ability to refund orders processed through another company. 

Did You Know We Ship Parts and Offer Support?

A return may not be necessary. No matter where you purchased your Zippity product, we are here to support you. Missing parts can be requested on our replacement parts website with no hassle, and they ship out within 1 business day. 

You can also call 877-234-6196 to be connected to a live customer service representative. Our friendly and helpful associates can help with any of your needs, including but not limited to, missing parts, installation support, quotes, and much more.

If You Ordered From Our Site and Need to Return, Read On

If purchased directly through our website, products can be returned within 30 days of delivery. All products must be unused, uninstalled, and in the original packaging. 

Although we offer free outgoing shipping, return shipping is not free. Freight will be deducted from the full refund amount and varies based on location. Refunds will not be initiated until the package arrives back in our warehouse and may take 2-5 business days to process.